12/3 A problem with a solution
From
Why Mobile Services Fail
Unlike the first two suggestions, which could elaborate on existing technology, Jenson's last suggestion does not address a technology but begins with a problem: the complex arrangement of one-to-one messages and forwarded messages required to achieve a group consensus (about where to meet for lunch, for example). "What we are really after is an SMS style bulletin board system with a new inbox organization. The messages should be collected into groups instead of all shoved together into a single list."
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